Enov8 Solutions was established in 2018 with head office in Lagos Nigeria . We are a software development focused company with the believe that business process automation is a business challenge and should be pursued as interplay of seven business levers namely Strategy, People, Process, Metrics, Applications, Data and architecture. At Enov8 we provide IT solutions using either OEM products of our partners or our proprietary solutions or a mix. At Enov8 we bring industry best practices to bare in developing solutions to enhance our client’s processes while leveraging on our growing executive team, dynamic staff strength and corporate culture as well as forge strategic partnerships and alliances.
Job description
- Deliver first and second-level support for hardware, software, OS (Windows, macOS, Linux), networks, and mobile devices.
- Monitor, triage, and respond to alerts from security tools (e.g., antivirus, EDR, NGFW).
- Support patch management and user education on cybersecurity best practices.
- Administer productivity tools (Microsoft 365/Google Workspace), VPN, and basic firewall/network configs.
- Manage user access and permissions in line with security policies.
- Assist with incident response efforts—triage, containment, recovery.
- Perform routine system health checks and support implementation of updates and security controls.
- Maintain accurate documentation of support issues, configurations, and incidents.
- Collaborate with IT and cybersecurity teams to strengthen systems reliability and threat response
Required Qualification:
- BSc/HND in IT, Computer Science, Cybersecurity, Engineering, or equivalent experience.
- 2+ years in technical support with exposure to cybersecurity.
- Solid grasp of OS and networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Microsoft 365/Google Workspace administration.
- Knowledge of endpoint protection tools, security concepts, and common attack vectors.
- Excellent troubleshooting, communication, and documentation skills.
- Strong customer service orientation and ability to explain technical issues clearly.
- Certifications: CompTIA A+, Network+, Security+, CySA+, CCNA, or ITIL Foundation.
- OEM security certifications (e.g., Fortinet, Palo Alto, CrowdStrike).
- Exposure to SIEM tools and cloud platforms (AWS, Azure, GCP).
- Experience with AI-powered helpdesk or IT automation tools.
Method of Application
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