Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
This is a contract role with the potential to be renewed based on performance and business needs.
Responsibilities:
- Develop, write, and maintain comprehensive technical product documentation for payment APIs, expense workflows, and related platform features.
- Create developer-focused content such as API reference guides, integration tutorials, code samples, and troubleshooting guides.
- Collaborate closely with engineers, product managers, and subject matter experts to gather information and clarify technical concepts.
- Translate complex technical information into clear, accessible, and engaging language for both technical and non-technical audiences.
- Organize and structure content for easy navigation and quick reference, ensuring consistency and adherence to style guides.
- Leverage visual aids (diagrams, flowcharts, screenshots) to enhance understanding of workflows and API usage.
- Review, edit, and proofread documentation for accuracy, clarity, and completeness; ensure compliance with industry standards.
- Monitor user feedback and analytics to identify areas for improvement, updating content as products and APIs evolve.
- Stay current with best practices in API documentation, automated generation of technical documentation, technical writing, and fintech industry trends.
Technical & Professional Requirements
- Minimum of 5 years of experience in technical writing, preferably in fintech, B2B SaaS, or API-driven environments.
- Proven experience creating API documentation, with a strong understanding of REST, JSON, and web services.
- Ability to read and interpret code (e.g., Python, JavaScript, or similar) and technical specifications.
- Proficiency with documentation tools such as Markdown, Git, Swagger/OpenAPI, and Postman.
- Strong written and verbal communication skills, with exceptional attention to detail and accuracy.
- Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience collaborating in cross-functional teams and gathering technical information from diverse stakeholders.
- Ability to manage multiple projects and meet deadlines in a fast-paced, evolving environment.
Preferred Qualifications
- Experience in payments, expense management, or financial technology domains.
- Familiarity with SDLC/PDLC and agile product development workflows.
- Previous experience with user research, content analytics, and continuous documentation improvement.
- Demonstrated storytelling approach to technical writing, making complex topics engaging and accessible.
Method of Application
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