Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering for government agencies, large corporates and small / medium enterprises (SME) enables our partner banks expand market share and build stronger relationships with businesses across the continent. Our youth banking and bottom of the pyramid (BOP) banking offerings take consumer engagement to a whole new level creating compelling opportunities for customer acquisition, retention and dominance in the African retail banking space. Incorporated in Lagos - Nigeria, April 2004, we currently serve over 3,000 government agencies, large corporates & SMEs in conjunction with leading banks across 30 African countries, use our solutions in multiple sectors of the economy (education, health, oil & gas, manufacturing, hospitality, aviation, etc). Parkway is the first IT Company in Nigeria to attain the ISO9001:2008 quality management system certification placing the company amongst an elite list of professionally run organizations world-wide. We are licensed by the Central Bank of Nigeria as payment service provider and mobile money operator.
Responsibilities
- Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
- Create exceptional documentation in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations
- Gather and analyze technical and product information from various sources to document new or changing product functionality.
- Test both the product and its documentation for accuracy and consistency.
- Create client resources and educational materials, including videos, demos, tutorials, training materials, guided tours, general & technical overview and FAQs.
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
Requirements & Qualifications
- Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
- Proven years of experience required in an IT development environment.
- Strong communications skills, including written, verbal and presentation.
- Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
- Experiencing with coding languages,
- Experience using API documentation.
- Experience with documentation publishing software.
- Prior experience working within IT Development, SaaS or web-based technology environment.
Method of Application
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