We empower our customers to fully optimise day-to-day operational tasks by providing best-in-class business and technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organisations that rely on IT to grow and flourish. We provide services to manage our customers' entire IT infrastructures from servers and desktops to applications, data and networks. We also help customers throughout the IT investment lifecycle from initial strategy development and technology assessment, through to design, procurement and implementation. We are committed to delivering outstanding customer service - in fact our entire company vision is based on delivering services that make our customers smile. Our talented team of people and our structured intelligent business processes enable us to achieve this. The services and solutions we deliver are designed to help our customers to make better use of their IT, improve their operational efficiency and reduce their operating costs. We manage IT Systems / infrastructures to enable better business.
Role Summary
- Drive the success of the company initiatives by managing organizational change, accelerating technology adoption, and ensuring measurable business value is realized.
- Focus on stakeholder engagement, end-user enablement, and benefit realization across major technology programs, align change strategies with business outcomes
Key Responsibilities
- Design and implement change management strategies that drive adoption and minimize resistance for IT projects and digital transformations
- Conduct stakeholder impact assessments and readiness evaluations to tailor communications, training, and engagement strategies
- Facilitate user onboarding and behavioural change for new systems through targeted communications, training sessions, learning paths, and end-user support campaigns
- Manage benefit realization processes by tracking key outcomes, financial/non-financial gains, and user adoption metrics post-implementation
- Partner with project teams and business units to develop and execute integrated change and adoption plans
- Build and manage a change network or champion community to support local engagement and feedback loops
- Coordinate Post-Implementation Reviews (PIRs), lessons learned sessions, and user feedback forums to validate impact and course-correct where needed
- Develop and execute communication strategies to ensure transparency and reinforce key messages across all phases of the change lifecycle
- Maintain alignment with business value objectives, ensuring IT investments are measured, reported, and optimized for tangible returns
- Co-facilitate the Virtual Centre of Excellence (CoE) and user forums to promote knowledge sharing, adoption best practices, and continuous learning
- Support agile IT communications, including service launch announcements, outage notices, and feature updates across user channels
- Complete additional tasks as assigned to support the Business Engagement and Transformation agenda
- Develop knowledge articles as applicable to respective field
Attributes & Requirements
Education:
- B.Sc. in Business, IT, Communications, or a related field.
- Equivalent experience acceptable
Experience:
- 3–5 years in organizational change management, user enablement, or business transformation roles
Certifications
Preferred:
- Prosci Change Management ITIL Foundation CBAP or Business Value/Benefits Realization certifications
Skills
- Strong stakeholder engagement and communication skills
- Knowledge of change management frameworks and tools
- Ability to quantify benefits and value realization
- Experience in designing and executing training and awareness campaigns
- Collaborative, user-centric mindset
Method of Application
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