Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking. The Bank has over 830,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa's most successful banking growth trajectory in the last ten years ranking amongst Africa's top 20 banks by total assets and capital in 2011. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
About the job
- Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank's financial (or non-financial) applications.
Key Responsibilities
- Support the Bank's applications.
- Coordinate system changes and deployment in line with the release note approved by the Unit Head.
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7.:45am and real time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems
- Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner withing SLA.
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
- Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications
Requirements
Required Knowledge, Skills and Abilities:
- Ability to work in a fast paced, collaborative environment
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL
- Tech Savvy
- Swift issue resolution
- Strong troubleshooting, analytical, and problem-solving
- Strong written & oral communication
- Relationship management
- Team collaboration/ conflict management
- Self-Management / General managerial/ administration
Qualification & Experience
Mandatory
- Bachelor's degree in computer science, Engineering, Operational or Numeric Science or (any other relevant discipline)
- Minimum of 3 - 5 years of IT Application support, service or operations experience in a technology, banking, fintech or related environment
- Certification(s) in IT Service Management or MCP or OCP
- Knowledge of SQL Server, MySQL and application servers
- Ability to work in a high-availability environment with 24/7 support
Desirable
- Other related professional qualifications
- Master's Degree in relevant field
- Experience supporting large-scale or highly regulated financial institution
Method of Application
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