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Avaya Support Engineer at Simba Group

Simba GroupLagos, Nigeria Networking and Tech Support
Full Time
The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy. We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understating of the socio-demographic environment which has contributed to our success as a marketing organization. We understand that purchasing our products often represents a large-scale investment on the part of our customers and even our corporate clients. Offering them high quality products and services that meet their expectations requires us to have a deep understating of their needs and a commitment to excellence throughout the organization. Distribution and Reach have always been core to our selling strategy, and today represent our key strengths as a customer-centric organization. Operating from eight branches in Nigeria, our products can be found in every corner of the country and are augmented by the same level of service regardless of how far they are from the Head Office.

Key Elements of the Role

  • Report to the Technical Manager
  • Providing onsite and remote support to customers.
  • Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
  • Investigates, resolve and handle Avaya related issues and problems.
  • Implementation and Support of Avaya Components
  • Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
  • Avaya End-user training
  • Routine Avaya system health checks and Backup
  • Ensure all onsite support activities are logged on our ticketing platform.
  • Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site
  • Perform periodic patch and minor system upgrades for customers
  • Perform Configuration changes to fulfil customer requests
  • Provide timely response to the customers and ensure the SLA is met
  • Attend all assigned trainings
  • Complete assigned exams
  • Documentation

Desired Skills & Experience

  • Minimum of Bachelor’s degree or HND in a related field,
  • Minimum of 1 year’s work experience in Avaya Support Engineering role
  • Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications
  • Telephony and networking knowledge.
  • Providing technical support on-site or via remote-access systems
  • Excellent Customer Service skills
  • Courteous approach

Method of Application

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