SecureID Limited is the first certified smartcard manufacturing plant in sub-Saharan Africa and are capable of manufacturing all kinds of cards including highly complex Polycarbonate Cards.
Competencies & Skills
- Excellent communication skills
- Excellent Analytical Skills
- Familiarity with Windows Office Suite (Above average knowledge of MS EXCEL and MS WORD).
Educational & Professional Requirements
- A bachelor’s degree in Computer Science or equivalent in IT
- Demonstrate knowledge of computer usage proficiency and either or all of Python, SQL.
- Minimum of 4 years wok experience in EMV or related field.
Role Responsibilities:
- Promptly convert data from clients into the various machine formats.
- Promptly process, raise and send to production within 30 -60 minutes of file receipt.
- Promptly decrypt and Log files processed with ”File Decryptor Tools”
- Promptly escalate defect files to line manager.
- Must log every file with defect into Issue Tracking and shared with Supervisors, RM, and Customer Services.
- Follow procedures correctly.
- Log jobs processed in the assigned log books.
- Check EMP and UPSL server every 60 minutes for file upload.
- Fill all forms (e.g. audit trails) promptly, accurately, and correctly – following laid down policies.
- Generating embossing and mailing list for all relevant cards (VISA, Verve, and MasterCard).
- First level troubleshooting and resolution of personalization and networking issues.
- Escalation of issues to (Card Data Operations Supervisor) for second level support if issues cannot be resolved within 15 minutes of request. This is to be done on a 24 hours /7 days basis.
- Record any visits to the data/ server room during shift.
- Minimize losses to the barest minimum
- Establish and maintain strong working relationships with internal customers.
- Establish and maintain strong working relationships with internal customers.
- Look out for relevant training for department.
- Continually seek out new ways of improving our operations.
Method of Application
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