One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi. Using a market-based approach, One Acre Fund facilitates activities and transactions at various levels of the farming value chain, including seed sourcing and market support. In 2013, farmers who worked with One Acre Fund realized a 180% return on their investment and significantly increased farm income on every planted acre.
About the Role
- As a Client Data Management Officer, you will play a key role in supporting the client data management team in handling client data, processing requests, and assisting with the day-to-day operations related to client data.
- Your tasks will focus on data entry, payment reconciliation support, documentation, and ensuring data accuracy for reporting purposes.
Key Responsibilities
Data Entry and Tool Management
- Enter, clean, and update client data in relevant systems to ensure accurate records and maintain databases with payment details.
- Process and verify client data requests or updates from Field Officers and Managers, ensuring timely and accurate data management.
- Issue resolution relating to FO tablet configuration, and digital tools.
Payment Reconciliation
- Verify and validate client payment data to support the payment reconciliation process and ensure data accuracy.
- Prepare reconciliation reports, flag discrepancies, and collaborate with the finance team to resolve any issues.
Customer Service Support
- Collaborate with the Customer Engagement (CE) team to ensure accurate reporting of client data and resolve client issues.
- Ensure timely responses to customer inquiries related to data management.
Documentation
- Maintain organized records of client communications and transactions.
- Support in reviewing and archiving relevant client documents.
Collaboration with Other Teams:
- Work closely with cross-functional teams such as Audit, Operations, and Finance to ensure smooth data flows and adherence to operational standards.
- Participate in team meetings, providing updates on data-related tasks as needed.
Training and Capacity Building:
- Train team members or casuals on best practices in data management and usage.
- Conduct training sessions for Field Officers and Field Managers to build capacity in using data tools and systems.
Skills and Qualifications
- A diploma or degree (HND/B.Sc.) in Statistics, Data Management, Information Technology, Business Administration, or a related field.
- Proven experience in data entry, data management, or a similar role
- Proactive in identifying data discrepancies and working to resolve them.
- Ability to handle and process data with accuracy and care.
- Strong written and verbal communication skills.
- Ability to provide a high level of service to both internal and external stakeholders.
- Proficiency in MS Excel, Google Sheets, and experience using data management tools and survey tools (ODK) is an advantage.
- Willingness to collaborate with other teams and contribute to the overall objectives.
- Must be a resident in Minna, Niger State.
Method of Application
Signup to view application details.
Signup Now
