NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
About the Role
- We’re looking for a Cloud and Systems Operations Lead to play a pivotal role in our global technology operations team.
- You’ll own the infrastructure platforms and services that keep our organization secure, resilient, and scalable across multiple countries.
- This is a hands-on role where you’ll set technical direction for cloud operations, systems management, and UEM, while ensuring flawless day-to-day service delivery.
- A core mission is to replace fragmented, site-by-site infrastructure security solutions (like isolated firewalls or local consoles) with unified, centrally managed platforms that deliver consistency, efficiency, and governance.
- But this isn’t just about keeping the lights on, it’s about building for scale and speed.
- You’ll lay the rails so Level 2 support and application teams can run the trains without friction.
- You’ll modernize infrastructure, embed observability and automation, and create resilient foundations that empower product and software teams to move faster, safer, and with confidence.
- We also have an ambition to align more closely with the CIS-18 governance framework, continuously strengthening our infrastructure standards and the tools that enable our teams to work effectively.
- At the heart of this role is one simple driver: making things run better today than they did yesterday.
What You Will Do
- Lead global cloud and systems operations, setting direction and defining best practices.
- Design, deploy, and manage infrastructure in AWS (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS) and contribute to broader multi-cloud strategy discussions with software teams and our solutions architect.
- Administer and optimize Linux (Ubuntu) and Windows Server (2012–2022) environments, including patching, security hardening, and lifecycle upgrades.
- Ensure on-premise infrastructure, including networks, firewalls, VPNs, switches, and connectivity, is resilient, standardised, and centrally governed.
- Improve our identity and access posture and policies at the infrastructure layer in alignment with CIS-18 security governance ambitions.
- Drive automation through Infrastructure-as-Code (Terraform, CloudFormation, Ansible) and scripting (Bash, PowerShell, AWS CLI).
- Advance observability and monitoring (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog) to surface issues before they impact operations.
- Develop and execute backup and disaster recovery strategies aligned with business continuity expectations.
- Monitor and enforce system and network security standards for our firewalls, access controls and vulnerability management.
- Collaborate with developers to support CI/CD pipelines and production stability.
- Partner with L2 and Enterprise Applications support to align infrastructure with application administration.
- Maintain documentation to support operational excellence, standard operating procedures, standards and our knowledgebase.
- Relentlessly optimise infrastructure costs without compromising reliability or performance.
What You Should Have
- 7+ years leading enterprise-scale cloud and infrastructure operations (compute, storage, networking, security).
- Deep experience with at least one major cloud provider (AWS, Azure, or GCP); strong AWS knowledge preferred (EC2, S3, VPC, IAM, ELB, Route 53, CloudWatch, EBS).
- Proven expertise with Linux (Ubuntu) and Windows Server (2012–2022) administration.
- Expertise in infrastructure identity and access management (Active Directory, Group Policy, AWS IAM).
- Hands-on experience with Unified Endpoint Management (UEM) solutions for laptops, smartphones, and tablets.
- Proficiency with Infrastructure-as-Code (Terraform, CloudFormation, or Ansible), scripting (Bash, PowerShell, AWS CLI).
- Experience with observability/monitoring tools (CloudWatch, Zabbix, Prometheus, Grafana, ELK, Datadog).
- Proven disaster recovery and operational resilience experience.
- Solid understanding of security operations (firewalls, segmentation, access controls, vulnerability remediation).
- Strong collaboration skills with developers, DevOps and enterprise applications teams.
- Track record in infrastructure cost management and optimization.
- A proactive, confident approach, comfortable setting direction, defining best practices, and representing infrastructure operations to senior stakeholders.
- A proactive mindset that thrives in ambiguity, prioritises ruthlessly and executes with discipline.
Method of Application
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