Learn about Royal Heritage Health Foundation’s mission to fight poverty and achieve social justice through education, healthcare, and sustainable livelihoods in Nigeria and The Gambia.
The Communication Desk Officer will play a vital role in managing communication touchpoints, drafting public-facing content, responding to inquiries, and ensuring consistency in the organization’s messaging. This role requires a professional who is detail-oriented, tech-savvy, and confident in both verbal and written communication.
RESPONSIBILITIES AND REQUIREMENTS:
- Serve as the first point of contact for external communication; email, phone, and walk-in inquiries.
- Facilitate the flow of information across departments to ensure timely dissemination of announcements and policy updates.
- Schedule appointments, coordinate interviews, and organize communication-related events.
- Excellent command of spoken and written English.
- A Bachelor’s degree in Communications, Public Relations, Journalism, Media Studies, English, or a related field.
- Experience working in a multicultural, high-pressure, or NGO/corporate
KEY RESPONSIBILITIES
External Communication
- Draft and edit professional correspondence, public statements, and social media responses.
- Maintain and update external contact lists and databases, including media and stakeholder directories.
Internal Communication
- Manage internal bulletin boards, email broadcasts, and event reminders.
- Draft memos, talking points, and internal reports for management as needed.
Administrative & Desk Support
- Maintain logs of all incoming and outgoing communications.
- Support the planning and execution of internal meetings and trainings.
- Track deadlines, media inquiries, and event calendars.
Brand and Message Consistency
- Ensure all communications adhere to the organization’s tone, branding, and confidentiality standards.
- Collaborate with departments to support consistent messaging and presentation across all platforms.
QUALIFICATIONS & EXPERIENCE
- At least 2 years of experience in a communications, administrative, or customer-facing role.
- Excellent command of spoken and written English.
- Strong interpersonal and presentation skills.
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and communication tools (e.g., Mailchimp, Hootsuite, Canva, or similar).
- Ability to work independently and prioritize under pressure.
Desirable:
- Working knowledge of communication strategies and digital content creation.
- Basic graphic design, website editing, or social media management experience.
Method of Application
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