Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
Position Summary
- As a Community Engagement Officer, you will be the on-the-ground face of Gamma Mobility, building trust, fostering relationships, and amplifying rider voices across your assigned territories. You’ll execute community programs, rally referrals, and gather real-time feedback to drive retention and brand advocacy. If you’re passionate about field work, skilled at rallying people around a shared vision, and eager to support gig workers’ success, this role is for you.
Roles and Responsibilities
- Mobilize customers and coordinate rider events (town halls, loyalty meetups, CSR activities, empowerment workshops), ensuring smooth execution and alignment with Customer Success strategy.
- Conduct rider interviews and focus groups to surface needs, pain points, and success stories.
- Work with Marketing to feature rider stories and increase community visibility across platforms.
- Share community feedback with Product/Tech teams to influence platform improvements, service enhancement, and user experience.
- Maintain updated trackers for rider referrals, event attendance, NPS/CSAT scores, participation rates and ensure recognition of top contributors.
- Prepare biweekly “Community Pulse” reports summarising field insights, rider sentiments, highlights, feedback trends, and key red flags.
- Flag emerging risks such as drop in event participation, rider dissatisfaction etc and recommend solutions.
- Collaborate with platform stakeholders to track community engagement trends and boost rider participation on digital channels.
- Identify and nurture local partnerships (unions, cooperatives, training centres) that provide customers with added value and opportunities.
Requirements
- Bachelor’s degree in Communications, Marketing, Social Sciences, or a related field.
- 1 - 3 years of community outreach, customer success, or field engagement experience, preferably in fintech, logistics, or mobility.
- Strong interpersonal skills with the ability to build trust, speak confidently to diverse rider groups, and sustain long-term relationships.
- Proven experience coordinating events (30–100 attendees), including planning, logistics, and on-site execution.
- Clear and empathetic communicator, skilled at de-escalating concerns and translating field feedback into actionable insights.
- Proficient in Google Workspace (Sheets, Forms, Slides), WhatsApp Business, and social media basics; bonus if familiar with CRM/ticketing tools like Freshdesk or Zoho.
- Strong analytical mindset with the ability to collect, organize, and report engagement metrics (NPS, referrals, attendance) in a structured format.
- Fluent in English and at least one major local language to foster stronger community connections.
- Self-starter who thrives in a fast-paced, field-oriented role.
- Highly organized with strong time-management skills and comfortable balancing multiple community initiatives simultaneously.
- Self-driven, adaptable, highly organized, and willing to travel within assigned territories, including early mornings or weekends as required.
Method of Application
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