Community Manager at Sankore Global

Sankore GlobalLagos, Nigeria Digital Marketing

Full Time

Sankore Investments is a global investment and advisory boutique with a strong focus on African markets. Drawing on the strengths of our people and our strong global partnerships, we provide investment advisory services, wealth management services and offer a variety of funds designed to cater to the needs of a global clientele of both individuals and institutions. Sankore is named for the most famous learning centre of ancient Africa - the Sankore Madrasah of Timbuktu. The name signifies our dedication to the acquisition of knowledge and expertise in our key markets and investments. We believe that this focus on research and knowledge building will distinguish us from our competitors and allow us to create value for our clients and investors. "treasures of wisdom can only be found at Sankore" - 15th Century Malian Proverb

Key Responsibilities
Community Engagement & Experience Strategy

Develop and implement a comprehensive community engagement strategy aligned with Juno’s brand and experience objectives.
Design and execute initiatives that foster a strong sense of belonging, participation, and advocacy among residents.
Plan and oversee community activities, events, and programs that drive engagement, retention, and satisfaction.
Continuously assess community sentiment and introduce improvements to enhance overall resident experience.

Event Planning & Execution

Develop and implement creative event concepts and social initiatives to enhance community engagement and interaction.
Organize and oversee high-impact events and social gatherings within the community, ensuring strong attendance and engagement.
Collaborate with internal teams/ Occupants and external partners to execute seamless events that align with the company’s brand and objectives.

Communication & Digital/Data-Driven Marketing

Manage and moderate all community communication channels across Juno platforms (digital and physical).
Drive real-time engagement, interactions, and conversions across these channels.
Utilize data analytics and reporting tools to measure the effectiveness of campaigns and make data-driven decisions.
Optimize digital communication strategies based on insights and trends.
Manage online reputation and digital PR efforts.
Serve as the primary escalation point for community-related issues requiring coordination across teams.

Value-Added Services (VAS) Oversight

Oversee the design, rollout, and performance of Juno’s value-added service offerings.
Collaborate with internal teams and partners to identify new VAS opportunities that enhance resident experience and drive revenue.
Track uptake, usage, and customer feedback on VAS offerings.
Deliver on assigned VAS revenue targets and continuously optimize offerings for growth and relevance.

Team Leadership & Operations

Supervise and coordinate the day-to-day activities of Community Officers.
Set clear expectations, priorities, and performance standards for the community team.
Provide guidance, coaching, and regular feedback to ensure high-quality service delivery.
Ensure community operations run smoothly, with strong attention to responsiveness, professionalism, and consistency.

Performance Tracking & Reporting

Track, analyze, and report on key community and experience metrics.
Use data and insights to refine engagement strategies, improve service delivery, and inform management decisions.
Prepare periodic performance reports for management, highlighting outcomes, challenges, and improvement plans.

Requirements

Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, Digital Media, Business Administration, Social Sciences, or a related field.
Minimum of 5+ years of experience in community management, customer experience, communications, marketing, or social media management role.
Proven experience managing communities (online and/or offline) with measurable engagement outcomes.
Experience organizing community events, and influencer engagement.
Demonstrated success in digital marketing and brand management across various channels
Strong knowledge of social media platforms (Instagram, TikTok, LinkedIn, X, Facebook, YouTube) and best practices
Experience in digital communication strategies, including content creation, audience engagement, and online reputation management.
Experience supervising teams or coordinating frontline officers is an advantage.
Strong communication, organizational, and interpersonal skills.
Ability to balance strategic thinking with hands-on execution.