Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking. The Bank has over 830,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa's most successful banking growth trajectory in the last ten years ranking amongst Africa's top 20 banks by total assets and capital in 2011. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
About the job
- Responsible for providing technical and functional support for the Oracle FLEXCUBE
- Universal Banking System (FCUBS), ensuring smooth execution of End-of-Day (EOD) and End-of-Month (EOM) operations.
- Incident resolution, system monitoring, and proactive maintenance to ensure 24/7 availability and integrity of core banking services
Responsibilities
- Provide Level Two support for FCUBS application modules, ensuring timely resolution of user issues and system incidents
- Monitor, manage, and execute End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) batch processes, ensuring successful completion and reporting of exceptions
- Troubleshoot and resolve EOD aborts, batch failures, and interface errors (e.g. Payment, GL, CIF, Loans, Deposits, etc.)
- Collaborate with database administrators, system engineers, and vendor teams (Oracle) to analyze logs, fix defects, test and apply patches
- Review and validate daily transaction postings, ensuring data accuracy and compliance with operational standards
- Perform core banking configuration, parameterization, and deployment of approved changes.
- Support integration between FCUBS and other channels (Internet Banking, Mobile, USSD, Payment Switch, etc.)
- Document root-cause analyses, maintain standard operating procedures (SOPs), and generate performance reports
- Participate in disaster recovery (DR) and system upgrade exercises
- Ensure adherence to ITIL processes for incident, problem, and change management
- Provide user training and post-implementation support as needed
- Monitor service levels of core and related platforms; initiate activities to improve under-performing areas within the agreed SLA structure
Requirements
Key Skills & Competencies
- Background knowledge of Oracle FLEXCUBE (FCUBS) and core modules (CASA, Loans, TD, GL, ST, etc.), reconciliation will be an advantage
- Background knowledge of Oracle SQL or/and PLSQL for data extraction and issue diagnosis
- Fast learner in a fast-paced setting
- Excellent problem-solving, analytical, and communication skills
- Willingness to learn and self-develop.
- Ability to work under pressure
- Excellent team player
Educational & Professional Requirements
- Bachelor's degree in computer science, Information Technology, or a related discipline
- Oracle SQL, ITIL Foundation, or related certifications are an added advantage
- Good knowledge of the Flexcube application will be an added advantage
Method of Application
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