Welcome to Lebara Mobile Nigeria. Stay connected across Nigeria. One SIM card, 9 countries & counting. Just great value.
Role Summary
- The CRM/Billing and OSS/BSS Engineer will be responsible for the configuration, integration, operation, and support of the MVNO’s CRM, Billing, and OSS/BSS platforms. The role ensures that customer management, service provisioning, billing, rating, and operational support functions work seamlessly to deliver high-quality services to subscribers.
Key Responsibilities
CRM/Billing
- Configure and maintain the CRM system for customer onboarding, lifecycle management, and self-care portals.
- Manage billing cycles, invoicing, payment processing, and credit control.
- Ensure accurate rating, charging, and discount application for prepaid and postpaid services.
- Coordinate with Finance for revenue assurance, reconciliation, and fraud detection.
- Implement tariff plans, promotions, and product catalog updates in the billing system.
OSS/BSS
- Manage and maintain OSS/BSS platforms, including service provisioning, order management, mediation, and network inventory.
- Integrate OSS/BSS systems with network elements, mediation devices, and third-party applications via APIs and middleware.
- Monitor and troubleshoot provisioning workflows to ensure timely and accurate service activation/deactivation.
- Support network and customer operations teams in resolving service-affecting issues.
- Maintain service usage records for reporting, analytics, and regulatory compliance.
Cross-functional Duties
- Work closely with the NOC, Core Network, and IT infrastructure teams for end-to-end service delivery.
- Provide technical support during system upgrades, migrations, and vendor deployments.
- Conduct testing for new features, patches, and releases in CRM, billing, and OSS/BSS systems.
- Maintain comprehensive documentation for configurations, integrations, and operational procedures.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Telecommunications, or related field.
- Min 5 years’ experience with CRM, Billing, and OSS/BSS systems in telecom environments.
- Hands-on experience with platforms such as Amdocs, Huawei CBS, Ericsson BSCS, Tecnotree, Netcracker, or similar.
- Strong understanding of prepaid/postpaid rating, mediation, provisioning, and customer management.
- Good knowledge of database management (Oracle, MySQL, PostgreSQL) and query writing.
- Familiarity with APIs, SOAP/REST integration, and scripting (Python, Shell, Perl).
- Problem-solving skills, attention to detail, and ability to work under pressure.
Performance KPIs
- CRM/Billing uptime and accuracy.
- SLA compliance for provisioning and order fulfillment.
- Reduction in billing disputes and revenue leakage.
- Integration success rate for new services/products.
Method of Application
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