Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall productivity
Job Summary
- The Digital Channel Manager oversees the agency’s online communication ecosystem, ensuring all digital platforms effectively communicate government programmes, public information, and institutional priorities.
Key Responsibilities
- Manage and optimise the performance of all digital channels including website, social media platforms, email newsletters, and digital service portals.
- Develop and implement a digital content and publishing calendar aligned with agency objectives and national communication priorities.
- Monitor, analyse, and report platform analytics to guide content decisions and track audience engagement, growth, and sentiment.
- Coordinate with content, creative, and policy teams to ensure accurate, timely, and high-quality digital communication outputs.
- Oversee digital campaign execution, including content distribution, platform-specific optimisation, and community management.
- Ensure online platforms comply with government standards on accessibility, information accuracy, security, and public communication protocols.
- Manage digital escalation, crisis responses, and rapid updates across platforms when required.
- Recommend platform enhancements, user experience improvements, and emerging digital tools relevant to public-sector communication.
Requirements
- Bachelor’s degree in Communications, Digital Media, Marketing, Information Science, or related discipline.
- Proven experience managing multiple digital platforms for a public institution, development agency, or corporate brand.
- Strong understanding of digital analytics, audience behaviour, and data-driven content optimisation.
- Proficiency with content management systems, social media management tools, and digital analytics platforms.
- Experience in online community management and public-facing engagement.
- Ability to translate government policies and programmes into accessible digital communication formats.
- Strong strategic thinking and the ability to respond quickly during high-pressure or crisis communication situations.
- Excellent communication, coordination, and stakeholder engagement skills.
Method of Application
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