Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina
Role Summary
- We are seeking a highly skilled and tech-savvy Digital Sales & E-Commerce Operations Specialist to manage and optimize all our online sales channels.
- This role combines IT proficiency, platform management, and revenue optimization across multiple digital marketplaces and internal systems.
- The ideal candidate will be responsible for ensuring seamless operations across platforms such as company website, Jiji, Jumia, O-Force, and wholesale channels, while driving efficiency, automation, and sales growth.
Key Responsibilities
- Manage and maintain all digital sales platforms including website, Jiji, Jumia, O-Force, and wholesale portals.
- Monitor daily orders across all platforms and ensure timely processing, fulfillment, and delivery coordination.
- Optimize product listings (descriptions, pricing, images, SEO keywords) to improve visibility and conversions.
- Ensure real-time inventory synchronization across all platforms to prevent stock discrepancies.
- Troubleshoot technical issues related to website functionality, payment gateways, and platform integrations.
- Collaborate with the marketing team to execute campaigns, promotions, and product launches across digital channels.
- Analyze sales data and generate performance reports (traffic, conversion rate, revenue trends).
- Implement automation tools to streamline order management, customer communication, and reporting processes.
- Manage backend operations of the company website (updates, uploads, UX improvements).
- Ensure all platforms align with brand standards, pricing strategy, and customer experience expectations.
- Handle customer inquiries and complaints originating from digital platforms in a timely and professional manner.
- Liaise with third-party platform representatives (Jumia, Jiji, etc.) for issue resolution and optimization opportunities.
- Maintain data security and ensure compliance with digital best practices.
Qualifications & Requirements
- Bachelor’s Degree in Computer Science, Information Technology, E-Commerce, or related fields
- 2 - 5 years’ experience in e-commerce management, digital operations, or IT support role.
- Strong understanding of platforms like Jumia, Jiji, Shopify/WordPress (or similar CMS).
- Proficiency in basic web management (HTML, CMS tools, backend dashboards).
- Experience with payment gateways and order management systems.
- Strong analytical skills with ability to interpret sales and performance data.
- High level of organization and attention to detail.
- Ability to multitask and manage multiple platforms simultaneously.
Preferred Skills:
- Experience with inventory management systems
- Basic knowledge of digital marketing (SEO, ads, email marketing)
- Familiarity with automation tools and CRM systems
- Graphic/content tools knowledge (Canva, product uploads, etc.)
- Strong problem-solving and troubleshooting skills.
Method of Application
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