MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Reports To: Manager - Operations Charging and Subscription
Division: Information Technology
Mission
- To manage and coordinate information technology operations to ensure delivery of timely and effective IT services.
- Responsible for investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.
Description
- Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
- Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
- Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
- Participate in transitions of the application or technical architecture components to the testers.
- Fix any defects and performance problems discovered in testing.
- Monitor Service Performance to ensure maximum service availability.
- Ensure effective management of changes to minimize service disruption and maximize service availability and quality.
- Work with the Engineering and Delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services
- Work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
- Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
- Ensure effective access controls to supported systems.
- Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
- Ensure Incident and Problem resolution within SLAs
Education:
- First degree in Computer Science, Information Technology or related discipline
- Fluent in English
Experience:
3 – 7 years of experience including:
- Experience working in a medium-sized organization
- Excellent knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques within the Telecommunications sector
Method of Application
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