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Field Engineer at WIOCC Nigeria Limited

WIOCC Nigeria LimitedKano, Nigeria Networking and Tech Support
Full Time

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa�s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

Job Objective

  • Provide field/sales support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities:  

  • 1st Level 24/7 field support, escalation / on-call
  • Proactive monitoring of equipment & facilities
  • Network installation, testing & commissioning, bringing into service, integration Cross connects & jumping
  • Maintain records, inventory and spares
  • Receive equipment, bench test, storage and RMA return handling
  • Incident and problem resolution as directed by NOC / TAC
  • Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
  • Assist Service Manager as directed
  • Assist with technical shareholder support / shareholder consultancy and sales support
  • Assist with network equipment vendor management
  • Assist with network quality and performance management
  • Assist with creation of ad hoc reports as needed
  • Assist other departments and lead and report on projects as requested by the Programme Manager
  • Adhere to all company policies and procedures
  • Provide both pre-sales and post-sales support to the customers for good customer management and retention
  • Make technical presentations and demonstrations to the WIOCC customers
  • Provide training and product support for the technical teams
  • Implementation of agreed sales strategies in the market of Nigeria

Minimum Qualifications:

  • Bachelor’s degree (or equivalent work experience) in a technical field
  • Technical certifications CCNA or JNCIA (desirable) or equivalent
  • Qualifications in Sales will be an added advantage

Experience & Skills:

  • Requires technical experience in telecom industry including data centre installations
  • Requires technical experience in telecom industry including data centre installations
  • Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
  • Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
  • Experience working with AC and DC power as well as PSU/rectifier units
  • Ability to share knowledge and coach other members
  • Effective written and verbal communications skills
  • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
  • Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Demonstrate technical knowledge in telecommunications with commercial acumen
  • Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
  • Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals


  • Client focused, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personal excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Strong analytical skills and able to collate and interpret data from various sources
  • Good English language communicator with a natural aptitude for dealing with people
  • Excellent network diagnostic and problem-solving skills

Method of Application

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