Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Job Summary
- The GNOC Service Desk Engineer will be responsible for managing daily operations of the service desk and representing the team to other stakeholders helping to ensure that the service desk is constantly developing and improving.
Responsibilities
- First point of contact for customer concerns.
- Answer all network support related telephone calls and email acknowledgement.
- Logging and tracking incidents/customer concerns from start to resolution
- Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities
- Generate and analyze network report
- Maintain and ensure full compliance with all EQ NOC processes and procedures
Method of Application
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