Verraki is a proudly African company partnering with enterprises and governments to accelerate the development and transformation of Africa by providing business solutions designed for Africa.
- As the Group Head, Applications and Channels, you will oversee the operations, development, and modernization of the bank’s core applications and digital channels. You will lead strategy execution for Finacle platforms, CRM, RPA, IVR, regulatory tools, and emerging channels like video banking. You will guide your team in aligning application performance, integrations, and infrastructure with business goals — ensuring high up-time, scalability, and customer satisfaction.
Key Qualifications and Competencies
Education & Experience
- Bachelor’s degree in an IT-related discipline (Master’s or MBA preferred).
- Relevant certifications: TOGAF, CISSP/CISM, PMP, ITIL, SAFe Agilist, ISO/IEC 27001.
- 12+ years of experience in application/channel management.
- 10+ years in leadership roles with 3+ years in a Tier 1 bank or multiple Tier 2 banks.
Skills & Attributes
- Digital banking strategy, application portfolio management
- Budgeting, compliance, stakeholder management, and risk governance
- Enterprise application architecture, automation, security, DevOps integration
- Deep knowledge of core banking systems (e.g., Finacle), CRM, RPA, AML tools
- Performance monitoring, capacity planning, SLAs, ITIL-based service delivery
- Experience with APIs, integrations, cloud/hybrid deployment models
- Executive communication and stakeholder alignment
- People leadership, team development, and operational excellence mindset
Responsibilities
Strategic Leadership & Application Governance
- Define and execute digital banking strategy (channels, applications, and integrations).
- Align application portfolios with business and regulatory objectives (e.g., AML, BVN, LOS).
- Ensure RPO/RTO targets are met across all channels.
- Lead the implementation of process automation, open banking APIs, and CRM upgrades.
Application Architecture & Operations
- Manage Finacle LOS, Treasury, and RPA workflows for operational efficiency.
- Maintain performance, uptime, and regulatory alignment for critical platforms like SAS AML, Doculayer, and IVR systems.
- Guide the architectural design of scalable, secure application environments (on-prem/cloud).
- Ensure effective orchestration of application infrastructure across development, test, and production environments.
Risk, Security & Compliance
- Enforce compliance with PCI DSS, ISO 27001, AML, and NDPR.
- Conduct risk assessments and manage vulnerabilities across application channels.
- Ensure zero revenue-impacting outages and zero critical security breaches per year.
- Lead business continuity and disaster recovery planning and drills.
Team Leadership & Stakeholder Engagement
- Lead unit heads across Digital Channels, Enterprise Applications, Niche Applications, and Card Support.
- Manage vendors and partners (e.g., cloud providers, security vendors) for application support and innovation.
- Drive continuous improvement, establish KPIs, and report performance to CIO and executive teams.
- Foster a culture of accountability, documentation, and knowledge sharing.
Method of Application
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