We empower our customers to fully optimise day-to-day operational tasks by providing best-in-class business and technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organisations that rely on IT to grow and flourish. We provide services to manage our customers' entire IT infrastructures from servers and desktops to applications, data and networks. We also help customers throughout the IT investment lifecycle from initial strategy development and technology assessment, through to design, procurement and implementation. We are committed to delivering outstanding customer service - in fact our entire company vision is based on delivering services that make our customers smile. Our talented team of people and our structured intelligent business processes enable us to achieve this. The services and solutions we deliver are designed to help our customers to make better use of their IT, improve their operational efficiency and reduce their operating costs. We manage IT Systems / infrastructures to enable better business.
Job Summary
- As the Head of Managed Services, you will lead Wragby’s Managed Services business, shaping strategy, driving operational excellence, and delivering superior customer experiences across cloud, infrastructure, and cybersecurity operations.
- You’ll own the P&L, design scalable service models, and inspire a high-performing team to deliver value at scale.
- This role is ideal for a transformational leader who thrives at the intersection of technology, service innovation and business growth, with a passion for building proactive, data-driven managed services that empower enterprise clients to succeed.
Key Responsibilities
- Define and execute the Managed Services strategy aligned with Wragby’s digital transformation goals.
- Lead end-to-end IT operations, service desk, infrastructure, cloud, and security services.
- Ensure service excellence through ITIL-aligned processes and strict SLA/KPI adherence.
- Build strong executive-level relationships to drive client satisfaction, retention, and expansion.
- Drive automation, service improvement, and operational efficiency initiatives.
- Own and manage the business unit P&L for profitability and sustainable growth.
- Lead, mentor, and develop cross-functional teams for peak performance.
- Collaborate with Sales, Product, and Solutions teams to design competitive service offerings.
Job Requirements
- Bachelor’s Degree in Computer Science, Engineering, or related field (Master’s preferred).
- 10+ years’ experience in IT operations, service delivery, or managed services leadership.
- Proven record in P&L management and scaling Managed Services operations.
- Strong knowledge of ITIL, Cloud (Azure/AWS), Infrastructure, and Security.
- Relevant certifications (ITIL Expert, PMP/PRINCE2, Azure Administrator, etc.).
- Exceptional leadership, communication, and stakeholder management skills.
- Strategic thinker with strong commercial and customer-centric orientation.
Method of Application
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