Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.
Main Function
- The ICT Personnel is responsible for managing and maintaining the organization’s information and communication technology systems to ensure efficient and secure operations.
- The role involves providing technical support, maintaining hardware and software systems, troubleshooting issues, and ensuring optimal network performance.
- The ICT Personnel must be proactive, detail-oriented, and capable of supporting business operations through a reliable IT infrastructure.
Role Responsibilities
System Administration and Maintenance:
- Install, configure, and maintain computer systems, software, and networks.
- Monitor system performance and ensure systems are running efficiently.
- Perform regular system updates, backups, and security checks.
Technical Support:
- Provide first-level technical support to staff on hardware and software issues.
- Troubleshoot system and network problems, diagnosing and solving faults.
- Respond promptly to IT support requests and ensure minimal downtime.
Network Management:
- Maintain and monitor network infrastructure, including LAN, WAN, and internet connectivity.
- Ensure network security and data protection measures are in place.
- Assist in the setup and maintenance of routers, switches, and firewalls.
Hardware and Software Management:
- Install and maintain computer hardware such as desktops, laptops, printers, and scanners.
- Manage software installations, licensing, and upgrades.
- Ensure proper inventory and tracking of IT equipment.
Data Management and Security:
- Ensure regular data backups and recovery procedures are implemented.
- Maintain confidentiality, integrity, and availability of organizational data.
- Implement cybersecurity measures to protect against threats and breaches.
POS and Business Systems Support:
- Support and maintain POS systems and other business applications.
- Ensure all systems used for operations are functioning effectively.
- Report and escalate system issues when necessary.
Compliance and Documentation:
- Adhere to IT policies, procedures, and best practices.
- Maintain accurate documentation of systems, processes, and troubleshooting activities.
- Support IT audits and compliance checks when required.
Collaboration and Support:
- Work closely with other departments to understand and meet their IT needs.
- Provide training and guidance to staff on basic IT usage and best practices.
- Support digital initiatives and improvements within the organization.
Workplace Organization:
- Ensure all IT equipment is properly organized, secured, and maintained.
- Maintain a clean and safe working environment for IT infrastructure.
Experience/Qualification
- Minimum of OND / HND / B.Sc. in Computer Science, Information Technology, or related field
- 1–3 years of experience in an ICT support or similar role
- Experience in managing networks and IT systems is an advantage
- Basic certification (e.g., CompTIA A+, Network+) is an added advantage
- Hands-on experience with hardware and software troubleshooting
Competencies / Skills:
- Proficiency in computer systems, networking, and troubleshooting
- Knowledge of operating systems (Windows, Linux) and basic server management
- Familiarity with networking concepts (TCP/IP, routers, switches)
- Basic knowledge of cybersecurity principles
- Proficiency in Microsoft Office and common business software
- Strong problem-solving and analytical skills
- Good communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
Behavioural Qualities / Other Competences:
- High level of integrity and professionalism
- Strong sense of responsibility and accountability
- Attention to detail and accuracy
- Ability to work independently and within a team
- Proactive and solution-oriented mindset
- Good organizational and time management skills
Method of Application
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