Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.
Salary: ?225,000
Responsibilities:
- Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- Work with applicable ticketing or work tracking systems (Incident Management Systems.
- Manage ticket requests and follow up with users.
- Receives and works escalated issues from other desktop staff and/or the manager.
- Install and maintain Windows and Mac operating systems (OS).
- Troubleshoot various types of PC, laptop, or tablet hardware and software.
- Inventory tracking when receiving and shipping hardware onsite.
- On-call support for when vendors need on-location access.
- On-call support for issues that arise outside normal business hours
Educational Qualifications, Functional Skills & Experience:
- Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience. Strong Application system skills, including productivity applications, & very good knowledge of IP Network.
- Excellent business communication skills both verbal and written
- 2 - 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment.
- Experience providing superior customer service and support.
- Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
- Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
- Thorough knowledge of voice and data communications techniques and technologies.
Method of Application
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