Ultimcred Limited is a FinTech company that offers financial services to its end users.
Job Description:
- Respond to and resolve technical support requests from staff. This includes network, Software, and hardware problems.
- Perform diagnostics and troubleshoot network connectivity, configuration, and performance issues.
- Repair and maintain laptops and other computer hardware as needed.
- Monitor and maintain IT systems to ensure optimal performance and reliability.
- Perform routine system updates and patches as required
- Provide exceptional customer service by addressing and resolving technical issues efficiently and professionally.
- Work closely with other IT team members to address complex issues and implement improvements.
- Coordinate with external vendors for specialized technical support when necessary
- Train staff on basic IT procedures and troubleshooting techniques.
- Prepare daily reports on all task done.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience of 1-2 years in a technical support role, preferably in a call center environment
- Strong knowledge of Networking and network troubleshooting skills, including connectivity, router configuration (preferably Mikrotik router), and performance problems.
- Ability to repair and maintain laptops and other computer hardware.
- Familiarity with Windows operating systems and software applications.
- Experience with support ticketing systems and remote desktop tools.
- Excellent verbal and written communication skills.
- Ability to explain technical issues in a clear and understandable manner.
- Strong analytical and problem-solving skills with a proactive approach to resolving issues.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong commitment to providing high-quality support.
- High ethical standards, Trustworthy and result-focused
Method of Application
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