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Infrastructure Support (Team Lead) at Prudential Zenith Life Insurance

Prudential Zenith Life InsuranceLagos, Nigeria Networking and Tech Support
Full Time
Prudential plc, one of the oldest and most strongly capitalized life insurance companies in the world, has acquired a majority stake in Zenith Life Assurance, giving rise to a new company, Prudential Zenith Life.

Key Responsibilities:

  • Supervision of infrastructure team tasks.
  • IT Projects management activities.
  • Email account creation for users (FLAI Staff. Contract staff. FSEs, Agents)
  • Installation, configuration, and deployment of systems, IP phones. printers and other network devises
  • Granting of 'Rrmissions to new and existing staff on Active directory
  • End user Support (fixing users logon issues. system issues. network issues. browser proxy issues. printing or scanning issues, email issues, password reset. application issues etc).
  • Prompt ressxjnse to all IT incidents and requests made via Service desk portal orland emails such as (Toners. Systems troubleshoot, network issues. server issues etc)
  • Set up and rtE1intenance Of Switches and router's Hub management (Annex) CCTV managernent Servers' installatim, configuration. and rnanagement.
  • Active directory administration and nmagement (creation of users, distribution groups. security groups). 0365 Adrninistratjon and Management
  • Network monitoring and security Server room management (Head Office)
  • Ensuring the security of equipment's and items in the server room/ IT store.
  • Procurement of IT equipment.
  • Maintenance of computer systerns and network System and network troubleshooting
  • Ensuring hitch-free login for all users
  • Providing technical support across the company Exchange Admin
  • Equipment repair and replacement as necessary. Staff training


  • BSc Computer Science/ Computer Engineering or any other related field (minimum of second class lower)


  • Minimum of 5 years' experience


  • project Management Professional (PMP).
  • Knowledge of Server promotion to Configure AD.
  • DHCP and DNS
  • Knowledge of modern IT networking
  • Knowledge of system installation, config and support
  • Project Management
  • Knowledge of Azure cloud solution


  • Ability to manage projects
  • Knowledge and interest in computer systems and the latest technologies
  • The ability to learn new technologies quickly.
  • An analytical and innovative mind
  • The ability to communicate conaplex procedures to other colleagues
  • Commercial and business awareness

Method of Application

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