Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Job Summary
- The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes
Responsibilities
- Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
- Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management
- Maintain and ensure full compliance with all Equinix NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications
- B.Sc / HND in Electrical / Electronic Engineering or related discipline
- Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
- Strong analytical and problem-solving skills
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Strong Knowledge of DWDM/OTN technology
- Strong knowledge of PtP/PtMP Microwave technologies
- Knowledge of basic TCP/IP configurations and troubleshooting
- Excellent and effective communications skills, both orally and in writing
- Working knowledge of IP devices
- Working knowledge of Ubiquiti or Ceragon radio
Method of Application
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