Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.
Responsibilities
Technical Support & Troubleshooting:
- Provide first and second-line technical support to end-users, resolving hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, printers, phones, and other peripheral equipment.
- Set up and manage user accounts, permissions, and access rights in accordance with company policies (Active Directory, Microsoft 365 Admin).
- Document and manage support requests using our ticketing system
System & Network Administration:
- Perform routine maintenance and monitoring of servers, network devices, and critical systems.
- Assist in the management of core services including Microsoft 365/Google Workspace, antivirus, backup, and disaster recovery solutions.
- Monitor system performance and troubleshoot issues to ensure high availability and security.
- Apply operating system updates, patches, and configuration changes.
Security & Compliance:
- Implement and uphold IT security policies, including antivirus, firewall, and email filtering management.
- Educate users on security best practices and help prevent security breaches.
- Assist with internal and external audit compliance activities related to IT.
Infrastructure & Procurement:
- Assist with the procurement of hardware and software, managing vendor relationships.
- Maintain accurate and up-to-date inventory of all IT equipment, software licenses, and assets.
- Help plan and execute IT projects, such as system upgrades and new technology deployments.
Documentation & Process Improvement:
- Create and maintain clear and detailed technical documentation, manuals, and IT policies.
- Identify opportunities for process improvement and automation to enhance IT service delivery.
Requirements
- Proven experience (typically 2-4 years) in an IT support or system administration role.
- Strong knowledge of Microsoft Windows OS (10/11) and Microsoft 365 administration.
- Hands-on experience with Active Directory, user account management, and group policies.
- Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with troubleshooting hardware, software, and peripheral devices.
- Excellent problem-solving and analytical skills.
Method of Application
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