AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
Main Responsibilities
- Coordinate the IT change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services
- Responsible for controlling the lifecycle of all changes and change portfolio
- Ensure updates of the change management guidelines and procedures
- Implement the change management guidelines and ensure compliance at all times
- Conduct impact analyses, assess change readiness and identify key stakeholders
- Review change requests and ensure completeness with required stakeholders
- Integrate change management activities into project planning
- Keep proper records of Deployment Readiness Form (DRF)
- Identify and manage anticipated resistance
- Follow and check the evolution of the change requests implementation
- Process owner of the change management process
- Deliver training sessions on change management process when required
- Key player in the solution delivery lifecycle process
- Define and measure success metrics and monitor change progress
- Track and report issues
- Ensure process improvement over time by leveraging lessons learned exercises.
- Regular Post implementation review (PIR)
- Develop knowledge of products and processes
- Be a key player in business process re-engineering within the department
Necessary Experience and Requirements
- Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience
- Minimum of four years working experience within an IT environment and in a similar role
- Good knowledge of business processes and/or Accounting
- Analytical, problem solving skills and process-oriented approach to work
- Self-starter, self-managed, and able to work under stress to meet deadlines
- Collaborative, consultative and customer-oriented approach
- Strong communicator & negotiator and Affinity with the IT world
- Reliable team player with excellent communication skills
- Require effective prioritization, time management, team spirit, and organizational abilities.
- Excellent communication skill
- Prior working experience with a Core Banking System (CBS) or a software package
- Background in microfinance, banking, accounting and/or IT
Method of Application
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