Sunbeth Global Concepts (SGC) is a reputable trading firm that specializes in the export of premium quality raw cocoa beans and cashew from Nigeria. SGC expertise in sourcing, quality control, and logistics make us a reliable partner for businesses looking for raw cocoa beans and cashew.
The Client Support Analyst serves as the first point of contact for end-users across all Sunbeth Global Concepts Strategic Business Units (SBUs). This role ensures the efficient operation of IT systems by providing technical assistance, resolving incidents, supporting applications, and maintaining high levels of user satisfaction and system reliability.
Job Details
Technical Support and Troubleshooting:
- Provide first-line support for hardware, software, network, and application issues through phone, email, chat, remote tools, and on-site visits. Ticket and
Knowledge Base Management:
- Log, categorize, track, and close support tickets in the ITSM platform.
- Document solutions and maintain knowledge base articles.
User Account and Application Support:
- Support user access (creation, termination, password resets) and provide help for business applications like Microsoft 365, ERP, Teams, and SharePoint.
Security and IT Asset Support:
- Report and escalate security incidents.
- Update and maintain IT asset inventory.
- Conduct quarterly user awareness sessions.
Requirements
Educational Requirements
- Bachelor’s degree, HND or post graduate diploma or certificate in computer, IT or engineering fields
Professional Requirements
- CompTIA A+ CompTIA Network+ Microsoft 365 Certified: Endpoint Administrator Associate Microsoft certified: AI Fundamentals Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate ITIL Foundation Certification
Experience Requirement
- 2-3 years of experience in a client support, help desk, or technical support role.
- Experience supporting Microsoft 365 applications.
Method of Application
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