KLOVERHARRIS Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools. We help our clients move several steps into the future by delivering solutions that constantly meet international best practice.
Job description
- We are looking for an ERP Support Specialist to join our team and ensure the smooth operation and optimization of our Enterprise Resource Planning (ERP) systems.
- As an ERP Support Specialist, you will play a critical role in maintaining, troubleshooting, and enhancing the ERP software that supports our business processes.
- You will collaborate with various departments to understand their needs, provide technical support, and implement solutions that improve efficiency and productivity.
- This role requires a strong understanding of ERP systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
- Your primary responsibilities will include monitoring the performance of the ERP system, identifying and resolving technical issues, and providing training and support to end-users.
- You will also work closely with the IT team and external vendors to implement updates, upgrades, and customizations.
- Additionally, you will be responsible for documenting processes, creating user manuals, and ensuring data integrity within the system.
- The ideal candidate will have a background in IT or a related field, experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics, and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously.
- If you are passionate about technology and enjoy helping others succeed, we encourage you to apply for this exciting opportunity.
Job Responsibilities:
- Provide technical support and troubleshooting for ERP system issues.
- Collaborate with departments to understand and address their ERP needs.
- Monitor system performance and ensure data integrity.
- Coordinate with IT teams and vendors for system updates and customizations.
- Develop and maintain user manuals and training materials.
- Conduct training sessions for end-users on ERP functionalities.
- Document and streamline ERP-related processes.
- Ensure compliance with company policies and industry standards.
Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and in a team environment.
- Familiarity with database management and SQL is a plus.
- Attention to detail and a proactive approach to tasks.
- Experience in providing technical support and training.
Method of Application
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