We are a social business committed to energy access and digital access in Africa. We make accessible to all innovative products that meet the needs of local populations to change their life. Baobab+ is available in Senegal, Mali, Madagascar and Ivory Coast. Baobab+ is part of Baobab Group, a digital finance group specializing in financial inclusion in 9 countries in Africa and China.
Responsibilities
- Ensures hardware is appropriately configured, used, and managed and trained users on their tools.
- Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
- Update inventories relating to the computer network and system and ensure integrity, confidentiality, and availability of company resources.
- Keep all Windows devices updated, managed and reported. (No Windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses). Ensure mobile devices are reported on MDM.
- Ensure all systems (e.g. Inverter, PCs, Network, CCTV Cameras e.t.c) across the branches are functional and properly maintained. Records of the devices must be kept and changes updated periodically.
- Perform routine checks on all network devices under jurisdiction and report anomalies within 24hours to management while following up on resolution.
- Any other responsibilities as may be assigned by the Line supervisor/departmental Head
- Follow up on all team members, ensure Biometrics Machines are functional in all Baobab NG branches.
Requirements
- University Degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent.
- Should have completed NYSC; preferably just concluded NYSC in the last 6 months
- Any IT-related certification is a plus
- Good knowledge of Enterprise IT Infrastructure.
Required Skills:
- Computer skills: Office automation
- Knowledge Application development
- Ability to work under pressure
- Integrity
- Undertaking and self-sufficient at work
- Open to new evolutions in the IT field
- Fluent English (read, write and speak)
- Knowledge of microfinance banking operations.
Method of Application
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