Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.
About the job
- Manage and monitor the daily operations of critical IT systems (BSS, CRM, RA, Billing, KYC Applications, Dataplatform etc.) to ensure high availability and performance.
- Oversee routine system maintenance, troubleshooting, and performance tuning to prevent downtime and disruptions.
- Monitor system performance metrics and generate reports to support continuous improvement initiatives.
Responsibilities:
Budgeting & Cost Optimization
- Develop, manage, and optimize the IT operations budget by tracking expenses and identifying cost-saving opportunities such as vendor consolidation, automation, and efficient resource allocation.
- Ensure cost-effective support for operational needs and strategic initiatives.
Process Improvement
- Drive continuous improvement in IT processes to boost efficiency and reduce costs.
- Stay updated on latest IT trends and technologies to recommend innovations supporting business growth.
- Support digital transformation by identifying and implementing technology solutions to enhance business processes while ensuring compliance with IT standards and security policies.
Security & Compliance Management
- Implement and enforce security policies, procedures, and controls to safeguard IT assets.
- Conduct regular security assessments and vulnerability scans to promptly address risks.
- Ensure compliance with regulations and industry standards through documentation and audits.
- Collaborate with legal, compliance, and risk management teams to mitigate regulatory risks and uphold relevant laws.
Vendor & Contract Management
- Manage third-party vendor relationships to ensure SLA compliance and alignment with business needs.
- Evaluate and negotiate contracts for hardware, software, and IT services to maximize value.
- Coordinate vendor-led upgrades, patches, maintenance, and issue resolution.
Cross-functional Collaboration & Support
- Collaborate with cross-functional teams to address operational issues.
- Support new system implementations or enhancements to ensure smooth operations.
Method of Application
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