Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding resources that contribute to sustained competitiveness. We are on a Mission to deliver innovative Training Programmes and Consulting best practices through seasoned Facilitators and HR professionals, to meet individual and Organisational needs.
Job Summary
- The IT Manager is responsible for overseeing all technology operations in the hotel, ensuring reliable, secure, and efficient functioning of IT systems, networks, and software applications.
- The role involves managing the hotel’s Property Management System (PMS), Point of Sale (POS) systems, internet and communication networks, and data security protocols.
- The IT Manager provides technical support to staff, ensures seamless guest connectivity, and drives digital transformation initiatives to enhance operational efficiency and guest experience.
Key Responsibilities
Systems & Network Management:
- Oversee the installation, configuration, and maintenance of all IT infrastructure including servers, networks, routers, switches, and Wi-Fi systems.
- Ensure uninterrupted operation of hotel systems such as PMS, POS, accounting, and inventory management software.
- Monitor system performance and resolve any technical issues promptly to minimize downtime.
- Maintain backups and disaster recovery systems for critical data and applications.
Software & Application Management:
- Administer and support all software applications used by the hotel (Opera, Micros, Sage, Zoho etc.).
- Ensure proper user access control, license management, and software updates.
- Collaborate with software vendors and service providers for maintenance, upgrades, and troubleshooting.
Data Security & Compliance:
- Implement and enforce cybersecurity policies to protect hotel systems and guest data.
- Regularly update antivirus software, firewalls, and system patches.
- Conduct periodic security audits and ensure compliance with data protection regulations.
- Train staff on IT security awareness and safe data handling practices.
User Support & Training:
- Provide technical support to all departments for hardware, software, and network-related issues.
- Maintain a helpdesk system to track and resolve IT support requests efficiently.
- Train staff on new systems, tools, and technology best practices.
IT Strategy & Budgeting:
- Develop and implement IT policies, strategies, and plans that align with the hotel’s goals.
- Prepare and manage the IT department’s annual budget.
- Evaluate emerging technologies and recommend upgrades to improve operational efficiency and guest service.
- Ensure cost-effective procurement and maintenance of IT equipment and licenses.
Vendor & Contract Management:
- Liaise with IT vendors, internet service providers, and hardware suppliers to ensure optimal service delivery.
- Negotiate service contracts and ensure adherence to agreed SLAs.
- Oversee maintenance contracts and renewals for all IT-related assets.
Qualifications & Experience
- B.Sc Degree in Computer Science, Information Technology, or a related field.
- Professional certifications such as CCNA, CompTIA, ITIL, or Microsoft Certified Systems Engineer (MCSE) are an advantage.
- Minimum of 5 years IT experience, with at least 2 years in a supervisory or managerial role within the hospitality industry.
- Hands-on experience with PMS (Opera, IDS, or similar), POS, and accounting systems (Sage, Sun Systems, etc.).
Skills & Competencies:
- Strong technical knowledge of networks, servers, databases, and hospitality software.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Effective leadership and project management capabilities.
- High attention to detail and organizational ability.
- Excellent communication and interpersonal skills.
- Knowledge of cybersecurity and data protection best practices.
Method of Application
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