Located in the most populous country in the most diverse continent, we have come to realise that conventional financial institutions are handicapped in creating sustainable value for the present generation and the next.
- A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure, providing technical support, and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations.
Key Responsibilities
- Minimum 4 years of hands-on experience spanning the following fields:
Hardware & Technical Support
- Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, servers, printers, and peripherals
- Perform hardware installations, upgrades, and maintenance
- Manage inventory of IT assets and coordinate warranty repairs/replacements
- Provide first-level and second-level technical support to end-users
Network Administration
- Install, configure, and maintain network infrastructure (routers, switches, firewalls, access points)
- Monitor network performance, troubleshoot connectivity issues, and optimize network reliability
- Implement and maintain network security protocols and access controls
- Manage VPN configurations and remote access solutions
System Administration
- Administer Windows/Linux server environments and Active Directory
- Manage user accounts, permissions, and group policies
- Oversee software deployment, patching, and license management
- Maintain backup systems and disaster recovery procedures
General IT Operations
- Document IT procedures, network diagrams, and system configurations
- Coordinate with vendors and service providers for infrastructure support
- Assist in IT project implementations and technology upgrades
- Ensure compliance with IT policies, security standards, and best practices
Technical Skills
- Proficiency in Windows and Linux server administration
- Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations
- Experience with network hardware (Cisco, Juniper, or equivalent)
- Active Directory and Microsoft 365/Exchange administration
- Hardware troubleshooting and repair capabilities
Certifications (Preferred)
- CompTIA A+, Network+, Security+; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication skills for technical and non-technical stakeholders
- Ability to work independently and manage multiple priorities
- Commitment to security best practices and compliance standards
- Continuous learning mindset to keep pace with Microsoft ecosystem updates
Method of Application
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