Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.
Main Function
- The IT Officer will provide technical support, maintain IT infrastructure, and ensure smooth daily operations of hardware, software, and network systems.
- This role is responsible for troubleshooting issues, assisting users, and supporting the implementation of IT projects.
- The ideal candidate must be detailoriented, proactive, and have hands-on experience in system administration, user support, and IT security practices.
Role Responsibilities
Technical Support and User Assistance:
- Provide first-line support for hardware, software, and network issues.
- Troubleshoot and resolve system errors, connectivity problems, and user complaints.
- Set up user accounts, emails, and IT access permissions.
Systems and Network Administration:
- Assist in the installation, configuration, and maintenance of IT systems and networks.
- Monitor servers, routers, switches, and firewalls to ensure smooth operations.
- Support data backup, recovery, and storage management processes.
Hardware and Software Management:
- Install, configure, and maintain computers, printers, mobile devices, and software applications.
- Ensure timely updates, upgrades, and patches for systems and applications.
- Maintain IT asset inventory and records.
Security and Compliance:
- Enforce IT security protocols, including password policies, antivirus, and firewalls.
- Report and respond to security incidents or breaches.
- Ensure compliance with organizational and regulatory IT standards.
Project and Innovation Support:
- Support the IT Manager in implementing new technologies, systems, and projects.
- Research and recommend tools and solutions to improve efficiency.
- Assist with digital transformation initiatives within the organization.
Documentation and Reporting:
- Maintain accurate documentation of IT systems, user issues, and solutions.
- Prepare periodic reports on IT performance, system uptime, and support cases.
Qualifications and Requirements
Education and Certifications:
- Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or related field.
- Professional certifications such as CompTIA, CCNA, ITIL, or Microsoft Certified Solutions Associate (MCSA) are an added advantage.
Experience:
- Minimum of 2–4 yearsexperience in IT support, system administration, or related roles.
- Experience in managing IT systems within a corporate or service-oriented environment.
Skills
Technical and Analytical:
- Strong knowledge of hardware, software, and networking fundamentals.
- Ability to troubleshoot IT issues quickly and effectively
Customer Service and Communication:
- Excellent communication and interpersonal skills to support non-technical users.
- Strong customer service orientation with patience and professionalism.
Organizational and Problem-Solving:
- Ability to prioritize tasks and manage multiple support requests.
- Strong analytical and problem-solving skills for technical challenges.
Security and Compliance:
- Basic knowledge of IT security practices and data protection policies.
- Ability to enforce IT standards and safeguard organizational systems.
Teamwork and Adaptability:
- Ability to work collaboratively in a team environment.
- Flexibility to work shifts, weekends, or respond to urgent IT issues.
Method of Application
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