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IT Service Desk Analyst at Seven Up Bottling Company

Seven Up Bottling CompanyLagos, Nigeria Networking and Tech Support
Full Time

Created by the Howdy Corporation in St. Louis, MO, 7UP was an optimistic venture from the very start. After great success with the Howdy Orange drink, company founder C.L. Grigg decided to try his luck with lemons and limes. C.L. Grigg spent more than two years testing over 11 different formulas, all in search of a drink that was refreshing enough to prove irresistible to the people of Missouri and the world at large. In 1929, C.L. Grigg’s bubbliest drink was born. The public quickly developed a taste for Grigg’s caramel colored lemon-lime soda. Bib-Label Lithiated Lemon-Lime Soda sold, and sold well. As the drink grew more and more popular, the original name was traded in for something short and sweet. Bib-Label Lithiated Lemon-Lime Soda became known as 7UP. Early advertising featured a winged 7UP logo with copy that read "a glorified drink in bottles only. Seven natural flavors blended into a savory, flavory drink with a real wallop." The drink was so successful by 1936 that Grigg changed the name of The Howdy Corporation to The Seven-Up Company. By the late 1940s, 7UP had become the third best-selling soft drink in the world. In the decades to follow, 7UP developed iconic branding, setting it apart from industry front-runners. In 1967, 7UP brought the phrase UNCOLA into the national vernacular. The UNCOLA campaign set 7UP apart from its competition and became part of a counter cultural that symbolized being true to yourself and challenging the status quo. Always at the frontier of taste and pop culture, 7UP was also among the first sodas to introduce sugar-free and caffeine free options. Through the years, advertising for 7UP featured everything from a cartoon mascot named Spot, to the "It’s an Up thing" and "Make 7UP yours" taglines.

Job Summary

  • The IT Service Desk Analyst is responsible for providing top-tier technical support and assistance to the organization. This role involves resolving complex IT issues, ensuring minimal downtime, and maintaining a high level of customer satisfaction. The Analyst will also collaborate with the IT team to implement and improve IT services and solutions.

Key Responsibilities

  • Support: Provide dedicated technical support addressing IT-related issues promptly and effectively.
  • Troubleshooting: Diagnose and resolve hardware, software, and network issues for users, including computers, mobile devices, and peripherals.
  • VIP Treatment: Deliver exceptional customer service to ensure the seamless operation of technology, attending to needs with urgency and professionalism.
  • Security: Implement and enforce security protocols to safeguard data and devices, ensuring compliance with IT security policies.
  • Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory for equipment.
  • Communication: Communicate technical information clearly to non-technicalusers and provide guidance on best practices.
  • Collaboration: Collaborate with the IT team to escalate and resolve issues that require specialized
  • expertise or further investigation.
  • Training: Conduct training sessions to enhance their understanding of technology and IT security.
  • Technology Evaluation: Stay current with emerging technologies and recommend relevant upgrades or enhancements to IT resources.
  • Reporting: Prepare and present regular reports on the performance and status of IT support services to IT management.


  • Bachelor's Degree in Information Technology or related field (preferred).
  • Proven experience in IT support or a similar role.
  • Strong knowledge of IT systems, hardware, software, and network troubleshooting.

Method of Application

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