APM Terminals is an international container terminal operating company headquartered in The Hague, Netherlands. It is one of the world's largest port and terminal operators as well as providing cargo support and container Inland Services, and is the largest port and terminal operating company in terms of overall geographic scope operating a Global Terminal Network with interests in 63 operating port and terminal facilities in 39 countries on five continents, with seven new port projects in development, as well as over 160 Inland Services operations providing container transportation, management, maintenance and repair in 48 countries. APM Terminals was named "International Terminal Operator of the Year" at the Containerisation International Awards in October 2013 for the second consecutive year. APM Terminals was also named the winner of the Lloyd's List Asia Awards 2013 "Port Operator Award". In 2012 APM Terminals was also named winner of the "Port Operator of the Year" Award at the Lloyd's List 2012 Global Awards. 2013 Results The APM Terminals Global Terminal Network handled 36.3 million TEUs in 2013, (weighted by equity share) representing a 3% growth over 2012's container throughput.[5] APM Terminals earned a profit of USD $770 million on revenue of USD $4.33 billion during the year, with a return on invested capital (ROIC) of 13.5%. Operational cash flow for 2013 was USD $923 million, compared with USD $910 million the year prior. Portfolio developments in 2013 included the formal signing of an agreement between APM Terminals and Turkish-based Petkim to develop and operate a new deep-water port facility near Izmir, on the western Anatolian Coast. APM Terminals Izmir will be one of Turkey’s largest container and general cargo terminals, and will be able to accommodate vessels of over 10,000 TEU capacity. It is scheduled to open by mid-2015. APM Terminals, along with consortium partners Bolloré Africa Logistics and French-based Bouygues Construction, was also named winner of the concession for a second container terminal at the Port of Abidjan, in the Ivory Coast. The Public-Private Partnership terminal project will be able to accommodate vessels of up to 8,000 TEU capacity, greatly expanding the role of the port as a regional hub for West Africa. Global Ports Investments PLC (in which APM Terminals holds a co-controlling 30.75% share) completed the acquisition of NCC Group Limited, Russia's second-largest terminal operating company, and Brasil Terminal Portuário, in which APM terminals holds a 50% interest, was officially inaugurated at the Port of Santos, South America's busiest container port.
The Role
- The IT Site Support plays a critical role in ensuring smooth technology operations at APM Terminals Apapa.
- This position is responsible for shaping terminal business demands, aligning requirements, and driving the delivery of IT solutions that enhance operational efficiency.
- Working closely with the Terminal IT Manager and business stakeholders, the IT Site
- Support identifies opportunities for improvement and ensures successful adoption of new IT capabilities.
Key Responsibilities
- Provide frontline IT support for terminal operations, ensuring minimal downtime and quick resolution of issues
- Research and analyze improvement opportunities, prepare recommendations, and implement efficiency solutions
- Develop and maintain documentation for business requirements and process improvements
- Collaborate with service and functional teams to identify and implement technology enhancements
- Support modernization and standardization of terminal technology portfolio in alignment with regional strategies
- Ensure terminal requirements are captured during global and regional technology implementations
- Assist in cost modeling and budgeting for IT projects and terminal tech upgrades
- Manage end-to-end terminal IT demands, including prioritization and escalation
- Drive continuous improvement initiatives across IT processes and systems.
Qualifications & Skills
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 3–5 years of experience in IT support or infrastructure management
- Strong understanding of terminal operations and ITIL standards
- Advanced data analysis and problem-solving skills
- Ability to manage multiple demands and deliver under pressure
- Excellent communication and stakeholder management skills
- Experience with IT tools and technologies relevant to terminal operations.
What We’re Looking For:
- Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
Method of Application
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