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IT Support Desktop Analyst at WTS Energy

WTS EnergyLagos, Nigeria Networking and Tech Support
Full Time
WTS Energy is the leading Consultant/Manpower Supply company to the international Oil, Gas and Energy industry. We supply Consultants to the Projects and Operations of our Clients. We also perform Outsourcing Services like Project Recruitment Campaigns and Workforce Management in Oil and Gas regions around the world. We operate globally with offices in 16 countries, supplying the International Oil, Gas and Energy industry with professional personnel. We offer hands on support to our consultants in every region in which they work. We provide the best people to Upstream, Midstream and Downstream projects and operations. We serve our Clients and Consultants based on trust, high ethical standards and consistent quality of service.

Purpose Statements:

  • To maintain and operate computer systems and/or network in the company.

Key Deliverables:

  • Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
  • Monitor and evaluate data network infrastructure: Switches, routers, data network devices ,network links, PBX, telephones and implement changes as required to improve performance.
  • Interface with 3rd party service providers when required.
  • Monitor and evaluate voice network infrastructure: IPPBX, IPPhones, VoIPgateways, E1lines and implement changes as required to improve performance
  • Provide periodic reporting of IT Support operations.
  • AdvisestaffonappropriateproceduresfordirectingtheirIT-relatedqueriesandrecommendations
  • Configure new workstations, routers, modems and desk phones.
  • Deliver IT related assistance upon request
  • Other duties may include End user education and IT Project implementation.


  • Must possess good understanding of windows-based applications and their interaction with the underlying operating system environment.
  • Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software troubleshooting skills.
  • Must demonstrate a blend of technical skills in desk top operating systems technologies system administration and use of Microsoft Office tools.
  • Effective Leadership Skills
  • Effective Communication and Reporting Skills

Minimum Qualification / Experience:

  • BSc in Computer Science/Engineering
  • At least 3years qualitative experiencei n technology deploymentor support
  • ITIL, CCNA, MTA/MCSA/MCSE certifications would be an added advantage

Personality Traits:

  • Quick thinker
  • Confidence and Resilience
  • Good interpersonal skills
  • Analytical skills

Working Relationships

  • IT Manager
  • Corporate Services Team
  • Other functional departments

Method of Application

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