Club Concierge Africa (CCA) is an African hospitality and travel group offering travel and tourism products. CCA offers its services through 4 brands, namely Concierge Resort
Job Purpose
- The IT Support Executive is responsible for providing technical support, maintaining IT systems, ensuring network and data security, and delivering timely solutions to all staff. The role ensures smooth day-to-day IT operations, optimal system performance, and high service availability across the organization.
Key Responsibilities
Technical Support & Troubleshooting
- Provide first-line and second-line IT support to all staff across departments.
- Diagnose and resolve hardware, software, and network issues promptly.
- Install, configure, and maintain laptops, desktops, printers, routers, and other IT equipment.
- Support company applications, email systems, productivity tools, and cloud platforms.
- Maintain an updated log of IT support requests and resolution timelines.
Systems Administration
- Manage and maintain user accounts, permissions, and security groups across systems (e.g., Zoho, Google Workspace, Microsoft 365, internal tools).
- Monitor system performance, ensure uptime, and escalate complex issues to engineering where necessary.
- Perform routine system backups, updates, and patches.
Network & IT Infrastructure
- Support daily operations of the company’s network (LAN/WAN/Wi-Fi).
- Conduct network troubleshooting, performance checks, and optimization.
- Ensure connectivity across offices, servers, and cloud services.
Cybersecurity & Data Protection
- Enforce IT security protocols to prevent unauthorized access, data breaches, and misuse of company systems.
- Monitor suspicious activity, run periodic security audits, and recommend improvement actions.
- Support implementation of firewalls, antivirus systems, and access control policies.
Asset & Inventory Management
- Maintain an accurate inventory of all IT assets (laptops, phones, systems, servers, licenses, etc.).
- Manage issuance and retrieval of IT devices during onboarding and offboarding.
- Ensure timely maintenance, upgrades, and replacement of IT equipment.
Documentation & Reporting
- Maintain IT manuals, SOPs, configurations, user guides, and technical documentation.
- Prepare weekly/monthly IT reports on system health, incidents, and performance.
- Document all incidents, root causes, and preventive measures.
Support for Projects & Operations
- Assist in the setup and support of company events, training sessions, virtual meetings, and hybrid environments.
- Support digital transformation initiatives and deployment of new tools or systems.
- Assist with vendor management, procurement, and evaluation of IT solutions.
Skills & Competencies Required
- Strong knowledge of computer systems, networks, and troubleshooting.
- Good understanding of cloud services (Zoho, Microsoft 365, Google Workspace).
- Familiarity with security protocols, firewalls, and data protection principles.
- Excellent communication and customer service skills.
- Strong analytical, problem-solving, and multitasking ability.
- Attention to detail with a strong commitment to confidentiality and security.
Qualifications & Experience
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
- 2–4 years proven experience in IT support or similar role.
- Certifications (added advantage):
- CompTIA A+, Network+, Security+
- CCNA
- ITIL Foundation
- Experience with Zoho Admin, cloud systems, or ticketing tools is an added advantage
Method of Application
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