Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About The Role
- We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team. The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure
Principal Duties And Responsibilities
- Provide first-line support for hardware, software, and network issues.
- Set up and configure user devices, printers, and other IT devices.
- Install, configure, and maintain software applications and operating systems.
- Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
- Troubleshoot, debug and upgrade existing software and hardware
- Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.
- Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.
- Collaborate with other departments to support and implement IT-related projects andupgrades.
- Document troubleshooting steps, solutions, and IT procedures for future reference.
- Assist in the maintenance and updating of internal IT documentation and user guides.
- Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.
- Escalate complex issues.
To succeed in this role, you need to have
- 1-2 years of experience in IT support, helpdesk, or technical support role.
- Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.
- Familiarity with Active Directory, remote support tools, and basic networking concepts.
- Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.
- Strong interpersonal and communication skills with a customer-focused attitude.
- Ability to work independently and as part of a team.
- Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Method of Application
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