Elevated HR Limited is a rapidly expanding recruitment and staffing company. A one-stop place for employers looking to recruit top talents across different sectors of the economy. By combining professionalism, technology and data, we deliver the best value to clients.
Job Summary
- We are looking for a highly skilled and motivated IT Support Officer (Network Support Engineer) to provide technical support and maintenance for our network infrastructure, ensuring maximum uptime, performance, and security.
- The successful candidate will have a strong background in network administration, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
- Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.
- Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.
- Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.
- Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.
- Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.
- Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.
- Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.
Requirements
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: CCNA, CCNP, or equivalent networking certifications.
- Experience: At least 3 years of experience in network administration, support, or a related field.
- Technical Skills: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), network architectures (LAN, WAN, Wi-Fi), and network security principles.
- Problem-Solving: Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Communication: Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Method of Application
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