Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.
Job Summary
- We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- The ideal candidate will troubleshoot problems, maintain IT systems, and ensure smooth daily operations of company technology infrastructure.
Responsibilities
- Provide first-level technical support via phone, email, and in-person
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Set up and manage user accounts and permissions
- Support Microsoft 365, email systems, and collaboration tools
- Maintain IT documentation and service logs
- Assist with system upgrades and deployments
- Monitor system performance and escalate complex issues when necessary
- Ensure data security and compliance with IT policies
- Train staff on basic IT usage and best practices.
Requirements
Education:
- Bachelor’s degree in Information Technology, Computer Science, or related fields with proven experience in IT support or helpdesk role (1–3 years preferred).
Skills:
- Windows and/or macOS operating systems
- Microsoft 365 / Office applications
- Basic networking
- Active Directory
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to work independently and as part of a team.
Method of Application
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