MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Reports To: Senior Manager - Solution Development
Division: Enterprise Business
Mission:
- To identify and facilitate the automation of key support processes (fulfilment, assurance, billing, reporting, etc.), in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,
- To understand the business requirements of the Client Success team and conduct robust analysis that would support the design/ deployment of effective solutions, leveraging robust business analysis and change management practices and frameworks.
- To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders
Description:
- Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs.
- Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
- Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
- Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
- Ensure robustness of testing and delivery of solution that meets customers’ needs
- Drive E2E management of the initiative development process, in terms of quality, timely delivery and scope management
- Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines.
- Serve as the product owner for all FAB related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework.
- Drive ongoing review of existing processes and automation requirements in line with technology advancement,
- Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to improve product quality via:
- Rendering support in fixing issues identified
- Or raising change requests where necessary to facilitate improvements & enhancements.
- Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
Education:
- First degree in any related discipline (Engineering, Sciences, Technology, etc.)
- Fluent in English and language of country preferable
- Master’s degree in product development, business analysis, system engineering, project management will be an added advantage
Experience:
6 - 13 years’ experience which includes:
- 3 years or more in a similar solution architecting capacity (good knowledge of fulfilment, assurance and billing journey), within the ICT space
- E2E customer lifecycle management experience is an added advantage
- Advanced business analysis and solution architecting experience
- Proven experience in project management, scrum, change management, process improvement and product development.
- Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
- Good knowledge of data architecting and structuring is advantageous.
- Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
- Worked across diverse cultures and geographies advantageous
Method of Application
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