Manager - PMO Technology at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Job Description

Mission/Core purpose of the Job: (Short description)

• To utilize proper project management techniques (coordinating all relevant Bayobab teams) to deliver cutting edge, but cost saving implementation (Leased lines/capacity resale, data delivery, IT platform and solution) for Internal Bayobab divisions and Bayobab Enterprise Customers.

Responsibilities

Key Performance Areas: 

Core, essential responsibilities / outputs of the position (KPA's)

Role Complexity:

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.      This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc. 
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc. 
• Enhance/expand Bayobab’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

Levels of Work:

• Overall Objective: Responsible for sustaining a culture of innovation and continuous learning within the team.   Also responsible for driving the timely delivery of business targets whilst ensuring that team members understands their specific and unique role to bottom line results. 
• Responsible for determining the (best) practice means for achieving organisational goals within budgetary constraints
• Ensures continuous improvement; contingencies and alternatives
• Coordinates available resources to best achieve organisational goals
• Time span for outcome of work/ decision to come to fruition 2 year – with milestones within year 1 and year 2 respectively 

Strategic: (30%)

• Focus on strategy execution
• Focus on adding Short to Mid-Term Value 
• People Management (career management, mentoring, coaching, team building, delegation, grievance management, etc.)

Decision Making 

• Leverage customer intelligence insights as key decision making input
• Delivery and Ecosystem  partner relationship management
• Alignment of OPCO and Group initiatives 

Tactical: (30%)

• Focus on Learning (70:20:10) 
• Participation in business support activities (recruitment, facilitation of trainings & Knowledge Share Sessions etc.)
• Focus on project delivery & implementation (functional & cross functional)

Operational: (40%)

• Coordinate resources
• Review, validate and approvals of team activities 
• Operational meetings 
• Respond to emails etc. 
• Reporting

Task Complexity:

Financial Perspective (10%)

• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). 
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year. 
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.       

Customer Perspective (20%)

• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with Bayobab Nigeria’s leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. 
• Drive planned strategy for the successful delivery of Bayobab Group and Bayobab Nigeria’s transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in Bayobab’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Stakeholder Perspectives (5%)

• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Internal Perspective (40%)

• Manage Enterprise Network Solutions projects to ensure quality delivery, within budget, scope and agreed timelines, in line with Bayobab Nigeria’s standards and regulations.
• Coordinating internal resources and vendors for the flawless execution of projects
• Develop project schedules and plans for deploying human, financial and material resources to achieve project goals and objectives.
• Develop and present agreed service delivery schedules and final agreements on behalf of relevant Enterprise Network Solutions managers and Network Group departments. 
• Review Enterprise Solutions service (job) orders from requesting customers or customer service functions and perform initial analysis to determine service delivery requirements.
• Ensuring that all projects are delivered on-time, within scope and within budget
• Liaise with relevant managers to accurately distribute, track and follow-up on all service orders to completion.
• Provide technical (especially in transmission implementation) co-ordination, coaching and direction to assigned project staff including project coordinators, vendors, partners        and/or contractors and verify overall configuration in ENS solution delivery.
• Develop and present managed service delivery business value and benefits to internal customers, stakeholders to facilitate their assessment, planning and management of related Enterprise Solutions projects.
• Steer Enterprise projects on behalf of ENS and NWG as a whole to completion and promote tactical approaches to problem resolution. 
• People (Learning & Growth) (15%)
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Qualifications

Education:

• First Degree in Engineering, Information technology & Project Management Education (Tertiary) or any related discipline
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Experience in Telecommunications Transmission (Planning/Implementation/Operations)

Training:

• Project Management
• Business Planning and Analysis
• Financial planning & Budgeting
• Business Intelligence

Method of Application