PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses.
Role Overview
- As a Mobile App Support Engineer at PressOne Africa, you'll be at the forefront of ensuring our users have a seamless experience with the Quick Call mobile app.
- Your primary responsibilities will include addressing user concerns, resolving technical issues, and maintaining the app's exceptional performance.
- You'll play a vital role in enhancing the app's overall quality and user satisfaction.
Key Responsibilities
- Technical Support: Deliver prompt and effective technical support to customers, addressing inquiries, issues, and concerns related to the PressOne Quick Call App via multiple communication channels, including email, phone, and chat.
- Bug Resolution: Identify, analyze, and resolve software bugs and errors reported by customers or identified through monitoring systems. Collaborate closely with the development team to implement solutions.
- Customer Training: Conduct training sessions to educate customers on the optimal usage of our software, including new features and updates.
- Continuous Enhancement: Proactively identify opportunities to improve the user experience and software performance. Recommend and implement enhancements to elevate customer satisfaction.
- Feedback Collection: Collect user feedback and insights to continuously improve the app's user experience.
- Cross-Functional Collaboration: Collaborate closely with other Engineers and Product Managers to ensure the software's reliability and quality.
Who you are
- You have two or more years with the following technologies; Git, Java (Kotlin) and Swift
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- You are more interested in the problem than in the product. You are not just someone who learnt to write codes, you are a problem solver, an engineer.
- You think critically. You always seek a thorough understanding of fundamentals on any subject.
- You are collaborative. You are willing to go outside of your "space" so the team can win.
- You are comfortable documenting your thoughts and implementation. You will do this a lot at PressOne Africa.
- Familiarity with debugging and profiling tools.
- Previous experience in providing technical support is advantageous.
- Outstanding verbal and written communication skills, coupled with strong interpersonal abilities.
- A customer-centric mindset, dedicated to delivering unparalleled customer support.
What We Offer:
- Competitive salary and benefits.
- Role in a high-growth, dynamic environment.
- Continuous learning and growth opportunities.
- Chance to shape the future of business communication for entrepreneurs in Africa.
Method of Application
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