Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.
Job Brief:
- We are seeking a proactive NOC Analyst with experience in mobile networks (2G/3G/4G/5G) to monitor, analyze, and ensure the stability of our cellular infrastructure. The role is critical to maintaining uptime, detecting faults early, and ensuring seamless service delivery.
Key Responsibilities:
- Monitor mobile network elements including BTS, BSC, RNC, eNodeB/gNodeB, and core network systems.
- Detect and respond to alarms or service degradations across 2G/3G/4G/5G networks.
- Log and escalate network faults promptly, following incident management procedures.
- Coordinate with RF, Transmission, and Core teams for issue resolution.
- Perform first-level diagnostics and support for mobile network issues.
- Track KPIs (call drops, traffic loads, availability) and generate performance reports.
- Support planned maintenance activities and service restoration efforts.
- Maintain shift handover reports and follow established escalation protocols.
Requirements:
- Degree or HND in Telecommunications, Electrical/Electronics, or related field.
- 2–5 years’ experience in a NOC or mobile network monitoring role.
- Understanding of mobile technologies: GSM, UMTS, LTE, and preferably 5G.
- Familiarity with network monitoring and fault management tools (e.g., NetAct, OSS, Huawei M2000, ZTE U2020).
- Good grasp of telecom KPIs and network performance metrics.
- Strong analytical and communication skills.
- Must be willing to work in shifts, including nights and weekends.
Method of Application
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