Through a global portfolio of digital infrastructure assets and other communications real estate solutions, American Tower enables our partners and customers to keep people and communities connected in a responsible, equitable and sustainable way.
ESSENTIAL DUTIES.
- To ensure shift staffing requirements are met for shift supervised.
- To ensure effective monitoring of the entire ATC Nigeria passive network infrastructure during the shift.
- Ensure NOC shift staff timely detect and log/document all infrastructure incidents in the available NOC activity management system/s.
- Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to handlers by way of callouts handling process to achieve agreed infrastructure services availability KPIs( E.g. Time to Detect(TTD),Mean Time To Repair(MTTR)).
- Meet aggressive deadlines and regularly communicate status of troubleshooting, administrative and project efforts to manager.
- Guide the NOC shift staff to provide the contractor access control function to sites in the regions
- Monitor and respond to all network related failures.
- Coordinate fault resolution and ensure timely closure of all failures and escalations.
- Liaise with all SMPMS Vendors and Client accessing BTS sites.
- Providing analytical support in determining the root cause of network problems and implement action plans based on ATC policies, guidelines, and Operations departmental processes and procedures.
- Ensure accurate and detailed incident, request, and change tickets.
- Ensure optimal performance of all NOC systems and applications.
- Work with the SMPMS Vendors and Field Engineers to provide operational status and tier one troubleshooting and resolution.
- Manage staff of Network Operations Center (NOC) to include performance evaluations.
- Meet aggressive deadlines and regularly communicate status of troubleshooting, administrative and project efforts to manager.
- Works special projects assigned by the Manager of Network Operations.
- Understudy the NOC Manager and acquire management skills necessary to manage the NOC activities in the absence of the NOC Manager
Other
- Other duties as assigned.
Qualifications
EDUCATION AND EXPERIENCE
- 6+ years’ experience in Telecommunications site and NOC operations.
- HND/Degree in Engineering, Mathematics, Computer Science, or a related area, or the equivalent combination of formal education/training and/or experience.
COMPETENCIES
- Strong follow-up skills: ability to organize applicable department timelines and follow up with internal and external customer needs as needed
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Strong organizational skills: ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
- Strong track record of building and maintaining solid relationships with both internal and external customers and vendors.
- Self-motivated, able to work both independently to complete tasks and respond to department requests as well as collaborating with others to utilize resources and knowledge in identifying high quality solutions
- Must be able to handle stressful and difficult situations in a calm and professional manner
- Ability to quickly adapt to changes in process, requirements, goals, and organizational change
- Must have strong quantitative, analytical and critical thinking skills
- Must have the ability to work independently and be an effective contributor in a diversified team
- Capable of multi-tasking, good time management and prioritization of workload.
- Thorough understanding of network monitoring concepts and management tools
- Able to collate and interpret data from various sources.
- Ability to assess faults, priorities, responds and escalates accordingly.
- Ability to work with functional groups and different level of employees throughout the ATC Nigeria organization to effectively and professionally achieve business results.
- Ability to be on call for incident notifications and management.
- Ability to work overtime as required
- Proficient knowledge of Microsoft Office software applications.
Method of Application
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