Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Responsibilties
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems.
Requirements
- HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication / Information Technology
- 1 to 2 years relevant experience
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
- Relevant Industry Experience, been on the front end handling customers and team.
Method of Application
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