TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue , Ilupeju Industrial Estate, Lagos State , Nigeria
Salary: 150k monthly
Reports to: IT Support Manager
Job Summary:
We are seeking a highly skilled and experienced Service Desk / IT professional to join our dynamic team. The ideal candidate will have a strong background in IT support, excellent troubleshooting skills, and a customer-focused approach to resolving technical issues. You will serve as the first point of contact for all IT-related queries, ensuring efficient resolution and minimal downtime for end-users.
Key Responsibilities:
- Provide first- and second-level support for hardware, software, and network issues.
- Manage and resolve IT support tickets within agreed SLA timelines.
- Diagnose and troubleshoot technical problems related to desktops, laptops, mobile devices, and other IT peripherals.
- Configure, install, and maintain computer systems and applications.
- Escalate complex issues to relevant technical teams while ensuring timely follow-up.
- Maintain accurate records of IT assets, incidents, and service requests.
- Support the onboarding of new staff, including account creation and system setup.
- Provide user training on IT policies, security best practices, and software usage.
- Participate in IT projects and continuous improvement initiatives.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum of 2-3 years’ proven experience in IT support or service desk operations.
- Strong knowledge of Microsoft Windows, Office 365, and networking fundamentals.
- Experience with IT service management tools
- Strong troubleshooting skills with both hardware and software.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work under pressure and manage multiple priorities.
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) will be an added advantage.
Method of Application
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