Fourcore is driven by a vision to reform the public sector through energizing key economic sectors and translating policies to service using technology solutions and sustainable business models with the overarching objective of realizing widespread social impact and transformation.
Position Overview
- We are seeking a highly motivated, business-oriented, and tech-savvy Project Support Staff to provide exceptional technology and operational support for our suite of digital solutions. The ideal candidate will possess a strong understanding of business processes, demonstrate excellent communication and decision-making skills, and maintain productive relationships with clients and internal stakeholders. This role requires a fast learner with a keen eye for detail, analytical thinking, and a commitment to delivering outstanding user experiences.
Key Responsibilities
- Provide timely and effective technical and functional support to end-users of a technology product, and business partners.
- Act as a strategic liaison between clients, product teams, and technical departments to ensure smooth issue resolution and service delivery.
- Monitor product performance, track incidents, and coordinate with cross-functional teams to implement corrective actions.
- Conduct user onboarding, product training, and demonstrations to promote effective utilization of company solutions.
- Gather, document, and analyze user feedback, business requirements, and process gaps to support product enhancement initiatives.
- Assist in system testing, validation, and quality assurance during updates or new feature rollouts.
- Build and maintain strong stakeholder relationships, ensuring alignment between technical solutions and business objectives.
- Contribute to continuous improvement efforts, recommending process and operational optimizations where applicable.
Qualifications & Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline.
- Minimum of two (2) years of professional experience in Product Support, Business Operations, or a related technical role.
- Demonstrated strong decision-making capability, analytical reasoning, and problem-solving skills.
- Proven ability to learn quickly and adapt to new technologies, tools, and workflows.
- Exceptional communication, presentation, and stakeholder engagement skills.
- Solid understanding of digital product management, user workflows, and system functionalities.
- Ability to work both independently and collaboratively within a fast-paced environment.
- Must be resident in, or willing to work from, Kogi State.
Preferred Competencies
- Experience using CRM or ticketing systems such as Jira, Freshdesk, or Zendesk.
- Working knowledge of business process optimization and customer relationship management.
- Proficiency with Google Workspace, Microsoft 365, and related productivity tools.
- Familiarity with data reporting or analytical tools will be an added advantage.
Method of Application
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